Conflict Resolution Trainer Course

About This Course

The Conflict Resolution Trainer course qualifies you to deliver accredited conflict resolution and violence prevention training to employees across Ireland. Workplace violence and aggression affect thousands of Irish workers each year — as a qualified trainer you will help organisations create safer working environments.

This course covers de-escalation techniques, conflict management strategies and personal safety skills. All content is adapted for Irish workplace legislation and HSA guidance on workplace violence. On completion you will hold a CPD-certified trainer qualification accepted by employers in healthcare, retail, security and other sectors across Ireland.

What You Will Learn

• Irish legislation on workplace violence and harassment
• Understanding conflict — causes and escalation
• Communication skills for conflict prevention
• De-escalation techniques and body language
• Assertiveness and boundary setting
• Dealing with aggressive behaviour safely
• Personal safety strategies for lone workers
• Post-incident support and reporting
• Workplace violence risk assessment
• Developing a workplace violence prevention policy
• Training delivery for conflict resolution courses
• Assessment and certification of delegates

Who Is This Course For?

• Healthcare workers and social care staff
• Retail and hospitality managers
• Security professionals and door supervisors
• Customer service team leaders
• Lone worker supervisors
• Independent trainers in personal safety

What's Included in the Price

Delivery Options